Terms and Conditions

Special Orders & Custom Made Items

Terms and Conditions:

  • All items require 50% deposit
  • NO refund once item has been ordered or firing of the items has commenced.
  • We cannot determine the level of image quality until firing has been completed and can only work from the image supplied, we will endeavour to do our best to clean up an image to make it clearer to give a better result, however, this may not be possible.  
  • All changes to design will incur appropriate charges
  • All glass firing will be on our determined schedule and it may be 6 - 8  weeks for a special order.